The team behind the crypto wallet Trust Wallet has resolved a bug that caused token balances to temporarily disappear and reappear, leading to inconvenience and frustration among many community members.

On December 21, some users took to the social media platform X to report periodic “disappearances of funds.”

Why does my money in Trust Wallet sometimes disappear and sometimes appear? What's wrong with Trust Wallet now? What's wrong? Why does my money in Trust Wallet sometimes disappear and sometimes appear
— heri channell 🐐 (@ChannellHeri) December 21, 2024

Another community member shared that the issue almost gave them a heart attack.

Did anyone else almost have a heart attack like me?
That is one way to lose Trust, hopefully there is a good explanation and quick fix to this.
— Green Regime (@Green_Regime) December 21, 2024

In response to user complaints, Trust Wallet developers soon posted an update, acknowledging the issue, confirming that the team was working on a fix, and reassuring users that their funds were safe.

We’re aware of an issue with BNB and TWT balances in Trust Wallet and we are working to fix it.

Rest assured, your funds are safe. Thank you for your patience – updates coming soon!
— Trust Wallet (@TrustWallet) December 21, 2024

According to representatives of the Binance-backed project, the problem specifically affected the display of BNB and TWT token balances.

Shortly thereafter, the team released another update stating that the issue had been resolved and everything was functioning properly again.

Binance acquired Trust Wallet in the summer of 2018. Initially, the mobile app focused primarily on Ethereum-based assets, expanding to support Bitcoin by the end of that year.

In 2019, the first desktop version of the wallet was released for macOS devices.

In April 2023, the developers reported fixing a critical vulnerability in the core library of Trust Wallet’s browser extension.

Related Issues

Previously, some users of the Solana-based wallet Phantom lost access to their tokens after an update. The developers warned they would be unable to assist users who hadn’t backed up their seed phrases.